Table of Contents

Foreword
Introduction
1 Scope
2 Conformance
3 Normative references
4 Terms and definitions
5 Mapping quality approaches
  5.1 Quality approaches and ISO/IEC 19796 series
  5.2 Practical guideline for quality approaches
6 Quality management/assurance activity model
7 Reference model for quality methods
  7.1 Categories
  7.2 Elements
8 Reference model for quality metrics
  8.1 Categories
  8.2 Elements
9 Collection of methods and metrics
  9.1 Collection of methods
  9.2 Collection of metrics
Annex A (informative) Description format examples of
        methods reference model
Annex B (informative) Description format examples of
        metrics reference model
Bibliography

Abstract

Describes the 'reference framework for the description of quality approaches' (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1