Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Continual performance improvement of IT enabled services
5 Lifecycle reliability improvement (LCRI) method
6 Continual performance improvement repository (CPIR)
7 Improvement to the ISO/IEC 20000 series processes
Bibliography

Abstract

Describes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	ISO