Table of Contents

Foreword
Introduction
1 Scope
2 Terms and definitions
3 Service provision
4 Resources
Annex A (informative) - Consumers' rights
Annex B (informative) - Environmental awareness
Annex C (informative) - The Responsible
        Tourist and Traveller
Annex D (informative) - Accessibility
Bibliography

Abstract

Describes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 228
Supersedes	ISO/DIS 14785 : 60.00 (2014)