Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of
        components of codes for different organizations
Annex B (informative) - Inter-relationship of
        ISO 10001, ISO 10002, ISO 10003 and ISO 10004
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested
        parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code
        provided by another organization
Annex H (normative) - Guidande on preparing the code
Annex I (normative) - Guidance on preparing
        communication plans
Bibliography

Abstract

Gives guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 176