Table of Contents

Introduction
0.1 General
0.2 Process approach
0.3 Relationship with JIS Q 9004
0.4 Compatibility with other management systems
1 Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
Annex A (informative) - Correspondence between
JIS Q 9001:2008 and JIS Q 14001:2004
Annex B (informative) - Changes between JIS Q 9001:2000
and JIS Q 9001:2008
Bibliography

Abstract

Describes requirements for a quality management system where an organization; a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Japanese Standards Association
ProductNote	Supersedes JIS Z9901, JIS Z9902 and JIS Z9903. (03/2004)
Pages
ISBN
Supersedes	JIS Z 9903:1998 JIS Z 9901:1998 JIS Z 9902:1998 JIS Q 9001:2008