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JIS Q 10002:2015
M00057167
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JIS Q 10002:2015
Quality Management - Customer Satisfaction - Guidelines For Complaints Handling In Organizations
Japanese Standards Association
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Abstract
Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
General Product Information
| Document Type | Standard |
| Status | Current |
| Publisher | Japanese Standards Association |
| ProductNote | Supersedes JIS Z9920. (08/2005) |
| Supersedes |
|