Table of Contents

0 Introduction
0.1 General
0.2 Relationship with JIS Q 9001 and JIS Q 9004
0.3 Compatibility with other management systems
0.4 Consistency with JIS Q 9005 family Standards
1 Scope
2 Normative reference
3 Terms and definitions
3.1 quality
3.2 organizational capability profile
3.3 corporate principles
3.4 vision
3.5 strategy
3.6 business strategy
3.7 quality policy
3.8 partner
4 Basic concept of quality management system model
4.1 Sustainable growth
4.2 Developing a quality management system to implement
business strategy
4.3 Twelve quality management principles
5 Learning and innovation
5.1 Learning
5.2 Innovation
6 Quality management system
6.1 General
6.2 Type of quality management system
6.3 Strategy
6.4 Business strategy
6.5 Quality management system planning
6.6 Development and implementation of quality management
system
7 Management responsibility
7.1 Management commitment
7.2 Customer focus
7.3 Responsibility to interested parties
7.4 Quality policy
7.5 Responsibility, authority and communication
8 Resource management
8.1 General
8.2 People in the organization
8.3 Partners
8.4 Infrastructure
8.5 Work environment
8.6 Financial resources
8.7 Intellectual resources
8.8 Monitoring and measurement of processes for
resources provision
9 Product/service realization
9.1 General
9.2 Marketing
9.3 Research and development
9.4 Planning of product/service
9.5 Design and development
9.6 Purchasing
9.7 Production and service provision
9.8 Inspection and testing of product/service
9.9 Sales of product/service
9.10 Delivery of product/service and post-delivery
customer support
9.11 Monitoring and measurement of processes for
product/service realization
10 Improvement of quality management system
10.1 Improvement
10.2 Internal audit
10.3 Management review
11 Understanding of perception among customers and other
related parties
11.1 General
11.2 Customer satisfaction
11.3 Satisfaction of people in organization
11.4 Partnership
11.5 Confidence of investors and shareholders
11.6 Effects on society
12 Innovation of quality management system
12.1 Strategic management review
12.2 Self-assessment
Annex A (informative) Samples of organizational capability
profile definition
A.1 Manufacturer of electronic components
A.2 Mail-order company (retailing by catalogue)

Abstract

Specifies guidelines of quality management system to realize sustainable growth based on learning and innovation.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Japanese Standards Association
Pages
ISBN
Supersedes	JIS Q 9005:2005